FAQs

Yes, we do. There is a room service menu in your room. 

Room service can be ordered by dialling 9 from your room phone.

There is street parking available at the entrance to the Hotel and in the surrounding area. We can also gladly make arrangements for your parking and add the parking cost to your guest account. Parking is not included in our quoted rates unless explicitly stated as we are not able to determine the exact cost of the parking beforehand.

If you have booked directly through our website or by email or telephone, we will gladly include breakfast as part of your stay up to a maximum of two guests per room. We will bill any additional guests staying in a room according to our standard breakfast price.

Bookings made via a third party booking internet site are room-only bookings and do not include breakfast.

The hotel does not operate its own shuttle service however we will gladly arrange your transfer or daily transport requirements with one of our trusted suppliers.  

We do not charge for the arrangements however there will be a fee payable to our suppliers.

The Hotel does not have a beauty salon or spa. 

We will gladly supply you with reputable options in this regard when you enquire about the availability of these services.

Our spacious Double rooms have a double bed and our similarly spacious Twin rooms have two single beds. We can change the bed configuration of a room on your request. Both types of rooms are suitable for couples or two people to stay in. 

All our rooms have en-suite bathrooms. 

Yes, most of our rooms are fitted with a standard bar fridge and microwave as well as a kitchenette with eating utensils.

Our advertised rates are quoted on a per room basis based on double (two people) occupancy unless otherwise stated.  

Single occupancy rates are available and can be seen by clicking on the applicable drop-down room price when you are making a booking on our website. You can also contact us via email, WhatsApp or telephone where we will gladly help you with any queries you may have.

Breakfast service starts at 06:00 during the week and ends at 10:00. On weekends, it starts at 06:30 and ends at 11:00.

We will gladly arrange breakfast for you out of these times – just contact reception or let us know when you are making your booking directly with the Hotel.

If you have booked directly with us (and therefore qualified for breakfast to be included in your booking at no extra charge), you will receive an email with your booking confirmation number. If you do not receive an email confirmation, please check your email spam folder as it can happen that these confirmations are redirected by your email service provider.

If you have booked via an online internet booking site, we unfortunately do not have control of whether you will receive a booking confirmation but you are most welcome to phone or mail the Hotel directly so we can confirm whether we have received your booking.

Unfortunately, bookings cannot be made by telephone only but you are welcome to contact us by telephone to speak to our reservations department who will assist you with the booking process.

Or you can email us at  reservations@innscapeoncastle.com or use our WhatsApp line and we will assist you with booking arrangements.

Yes, you can. If we have rooms available, we will gladly assist you. 

Or you can email us at  reservations@innscapeoncastle.com or use our WhatsApp line and we will assist you with booking arrangements.

There are certain cases where a cancellation fee may be applicable. 

Our cancellation policy is attached with our response to your booking enquiry and also your booking confirmation.