1. Detailed description of goods and/or services
The InnsCape on Castle Hotel is a business in the hospitality industry that sells accommodation.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Return and Refunds policy
The provision of goods and services by the InnsCape on Castle Hotel is subject to availability. In cases of unavailability, the InnsCape on Castle Hotel will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
The InnsCape on Castle Hotel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the InnsCape on Castle Hotel bank account, the details of which will be provided on request.
6. Card acquiring and security
Card transactions will be acquired for the InnsCape on Castle Hotel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by the InnsCape on Castle Hotel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
The InnsCape on Castle Hotel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and The InnsCape on Castle Hotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature (53 Castle Street Cape Town 8001).
The InnsCape on Castle Hotel may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by InnsCape on Castle Pty Ltd based in South Africa trading as InnsCape on Castle Pty Ltd and with registration number 2000/018968/07 and Anton Keet & Ewald Fendler as (Directors).
13. (Your Company) contact details
Company Physical Address: 53 Castle Street, Cape Town
Telephone: 021 815 9600